Terms of Service

1. Acceptance of Terms

By accessing or using Safari Shop Builder ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Platform.

2. Description of Service

Safari Shop Builder is an e-commerce platform that allows users to create, customize, and manage online stores. Our services include:

• Store building and customization tools
• Product catalog management
• Payment processing integration
• Order management systems
• Analytics and reporting tools

3. User Accounts

To use our Platform, you must create an account. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4. Acceptable Use

You agree to use our Platform only for lawful purposes. You may not:

• Sell illegal, harmful, or prohibited products
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Engage in fraudulent or deceptive practices
• Distribute malware or harmful code
• Attempt to gain unauthorized access to our systems

5. Content and Intellectual Property

You retain ownership of content you upload to your store. However, you grant us a license to use, display, and distribute your content as necessary to provide our services.

Our Platform, including its design, features, and underlying technology, is protected by intellectual property laws and remains our exclusive property.

6. Payment Terms

Our pricing and payment terms are as follows:

• Free Plan: Basic features with Safari Shop Builder branding
• Pro Plan: R299/month - Advanced features and custom branding
• Enterprise Plan: Custom pricing for large businesses

Payments are processed monthly in advance. Refunds are provided according to our refund policy.

7. Transaction Fees

We may charge transaction fees on sales made through your store:

• Free Plan: 2.9% + R2.90 per transaction
• Pro Plan: 2.4% + R2.40 per transaction
• Enterprise Plan: Custom rates available

8. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. We may temporarily suspend service for maintenance, updates, or other operational reasons.

10. Termination

Either party may terminate this agreement at any time:

• You may cancel your account through your dashboard
• We may suspend or terminate accounts that violate these Terms
• Upon termination, your access to the Platform will cease
• Data may be retained for legal and operational purposes

11. Disclaimers and Limitations

Our Platform is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

Our liability is limited to the amount you paid us in the 12 months preceding any claim. We are not liable for indirect, incidental, or consequential damages.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.

13. Governing Law

These Terms are governed by the laws of South Africa. Any disputes will be resolved in the courts of South Africa, specifically in Johannesburg, Gauteng.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Platform. Continued use after changes constitutes acceptance.

15. Contact Information

If you have questions about these Terms, please contact us: