Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, build a store, or contact us for support:

• Account Information: Name, email address, phone number
• Store Information: Store name, description, products, and content
• Payment Information: Billing details (processed securely by our payment partners)
• Usage Information: How you interact with our platform for improvement purposes

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our e-commerce platform services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Improve our platform based on usage patterns
• Comply with legal obligations under South African law

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: Trusted partners who help us operate our platform (hosting, payments, analytics)
• Legal Requirements: When required by South African law or to protect our rights
• Business Transfers: In the event of a merger or acquisition

4. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure cloud infrastructure with regular backups
• Access controls and authentication systems
• Regular security audits and updates

5. Your Rights Under POPIA

As a South African resident, you have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your data to another service

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Store data is retained while your account is active and for 7 years after account closure for tax and legal purposes.

7. International Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place to protect your information in accordance with POPIA.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences

9. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect personal information from children under 18 years of age.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date.

11. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us: