Refund Policy

1. 30-Day Free Trial

All new users receive a 30-day free trial to explore Safari Shop Builder's features:

• No credit card required to start your trial
• Full access to all plan features during trial period
• Cancel anytime during trial with no charges
• Automatic conversion to paid plan after trial unless cancelled

2. Subscription Refunds

2.1 Monthly Subscriptions

For monthly subscriptions (Link-in-Bio R100/month, Basic R199/month, Pro R499/month):

• Full refund if cancelled within 48 hours of initial payment
• Prorated refund for unused days if cancelled within first 14 days
• No refund for cancellations after 14 days (service continues until end of billing period)
• Refunds processed within 5-7 business days

2.2 Annual Subscriptions

For annual subscriptions (AI Premium R995/year):

• Full refund if cancelled within 30 days of payment
• Prorated refund for unused months if cancelled within first 90 days
• No refund for cancellations after 90 days
• Refunds processed within 7-10 business days

3. Transaction Fee Refunds

Transaction fees charged on sales are non-refundable except in cases of:

• Technical errors causing duplicate charges
• Platform downtime preventing order processing
• Billing system malfunctions

4. Setup and One-Time Service Refunds

For custom setup services, domain purchases, and premium templates:

• Full refund if service not delivered within promised timeframe
• Partial refund if service partially completed but unsatisfactory
• No refund once service is completed and delivered
• Domain purchases are non-refundable after registration

5. Exceptional Circumstances

We may provide refunds outside our standard policy for:

• Extended platform outages (>24 hours)
• Data loss due to platform errors
• Billing errors or unauthorized charges
• Serious technical issues preventing platform use
• Medical emergencies or hardship cases (at our discretion)

6. How to Request a Refund

7. Refund Methods

Refunds are processed using the original payment method:

• Credit/Debit Cards: 3-5 business days
• PayFast: 5-7 business days
• Bank Transfer: 2-3 business days
• Manual Payments: Direct bank transfer within 5 business days

8. Non-Refundable Items

The following are not eligible for refunds:

• Domain name registrations and renewals
• Third-party service integrations (email marketing, analytics)
• Custom development work (after completion)
• Training sessions and consultations (after delivery)
• Transaction fees on processed sales
• Subscription fees after the refund eligibility period

9. Cancellation vs Refund

Important distinction:

• Cancellation: Stops future billing, service continues until end of current period
• Refund: Returns money for current billing period and may terminate service immediately
• You can cancel anytime without requesting a refund
• Cancelled accounts retain data for 30 days for potential reactivation

10. Dispute Resolution

If you're not satisfied with our refund decision:

• Contact our support manager at support@safarishopbuilder.co.za
• Provide additional documentation or context
• We'll review your case within 48 hours
• Final decisions will be communicated in writing

11. Fair Usage Policy

To prevent abuse of our refund policy:

• Maximum of 2 refund requests per customer per year
• Accounts with excessive refund requests may be restricted
• We reserve the right to refuse service to repeat refund requesters
• Fraudulent refund claims may result in account termination

12. Contact Information

13. Policy Updates

This refund policy may be updated from time to time. Material changes will be:

• Communicated via email to active subscribers
• Posted on our website with updated effective date
• Applied to new subscriptions immediately
• Applied to existing subscriptions at next renewal