Help & Support

Everything you need to build and grow your online store successfully. Find tutorials, documentation, and get answers to your questions.

How can we help you today?

Getting Started

New to Safari Shop Builder? Learn how to create your first store in minutes.

View Guide →

Store Management

Learn how to manage products, orders, and customize your store.

Learn More →

Payments & Billing

Set up payments, understand pricing, and manage your subscription.

Get Help →

Getting Started

Follow these simple steps to launch your online store

1

Create Your Account

Sign up for free and choose your store name. No credit card required to start.

Sign Up Now →
2

Use the 5-Minute Builder

Our AI-powered builder creates a complete store with products in just 5 minutes.

Try Quick Builder →
3

Set Up Payments

Connect PayFast or other South African payment providers to start accepting payments.

Payment Setup Guide →
4

Launch Your Store

Customize your design, add your products, and share your store with the world.

Open Store Builder →

Frequently Asked Questions

How much does Safari Shop Builder cost?

We offer a free plan with basic features, and a Pro plan at R299/month with advanced features and custom branding. Enterprise plans are available for larger businesses.

Can I use my own domain name?

Yes! Pro and Enterprise plans include custom domain support. You can connect your existing domain or purchase a new one through our platform.

What payment methods do you support?

We support multiple payment methods designed for African markets:

Online Payments: PayFast (credit cards, EFT, SnapScan), Yoco
Manual Payments: Direct bank deposits, eWallet transfers (FNB, Capitec), M-Pesa
Proof of Payment: Customers send proof via WhatsApp or email for manual methods

Is there a transaction fee?

Free plan: 2.9% + R2.90 per transaction. Pro plan: 2.4% + R2.40 per transaction. Enterprise plans have custom rates available.

Can I migrate from another platform?

Yes! We offer migration assistance for stores moving from Shopify, WooCommerce, and other platforms. Contact our support team for help with the migration process.

Do you provide customer support?

Absolutely! We provide email and phone support during business hours, plus comprehensive documentation and video tutorials. Pro customers get priority support.

Step-by-Step Tutorials

Follow these detailed guides to master Safari Shop Builder

Creating Your First Store in 5 Minutes

1

Sign Up & Choose Your Niche

Create your account and select from Fashion, Electronics, Beauty, Food, Home & Garden, or Sports categories.

2

Use the Quick Builder

Our AI will generate a complete store with products, descriptions, and images tailored to your niche.

3

Customize Your Store

Edit colors, fonts, layout, and add your own branding to make it uniquely yours.

4

Launch & Share

Your store is live! Share the link and start selling immediately.

Setting Up PayFast Payments

1

Create PayFast Account

Sign up at payfast.co.za and complete your business verification process.

2

Get Your Credentials

Copy your Merchant ID, Merchant Key, and Passphrase from your PayFast dashboard.

3

Configure in Safari Shop

Go to Store Settings → Payments and enter your PayFast credentials.

4

Test & Go Live

Test with sandbox mode first, then switch to live mode to start accepting real payments.

Adding & Managing Products

1

Access Product Manager

Go to your Dashboard → Products to view and manage your product catalog.

2

Add Product Details

Enter product name, description, price, and upload high-quality images.

3

Set Inventory & Variants

Configure stock levels, sizes, colors, and other product variations.

4

Optimize for SEO

Add SEO-friendly titles, descriptions, and tags to help customers find your products.

Customizing Your Store Design

1

Choose a Template

Browse our professional templates or start with the AI-generated design.

2

Customize Colors & Fonts

Use the visual editor to change colors, fonts, and layout to match your brand.

3

Add Your Branding

Upload your logo, set brand colors, and customize the header and footer.

4

Preview & Publish

Preview your changes on mobile and desktop, then publish when you're happy.

Quick Tips for Success

📱 Mobile-First Design

Over 70% of South African shoppers use mobile. Always preview your store on mobile devices.

💳 Multiple Payment Options

Offer both online (PayFast, Yoco) and manual payments (bank deposits, eWallet, M-Pesa) to reach more customers.

📈 SEO Optimization

Use descriptive product titles and descriptions to help customers find your store on Google.

Still Need Help?

Our friendly support team is here to help you succeed. Get in touch and we'll respond within 24 hours.